Terms of Use

1. Introduction

Welcome to Digitalboxes. These Terms of Use govern your access to and use of our website, services, content, digital tools, and any related products offered by us.

By accessing our website or using our services, you agree to be bound by these Terms of Use. If you do not agree with these terms, you should not use our website or services.

2. Who We Are

Digitalboxes provides digital marketing and related business support services, which may include but are not limited to:

• Search engine optimisation (SEO)
• Social media marketing
• Paid advertising management
• Content marketing
• Email marketing
• Website design and development
• Funnel building
• Lead generation
• Branding support
• Strategy consulting
• AI-powered marketing tools or digital solutions

The exact scope of services may vary depending on the agreement, proposal, package, or project accepted by the client.

3. Eligibility to Use Our Services

You must be at least 18 years old or legally capable of entering into a binding contract in your jurisdiction to use our services.

By using our website or purchasing our services, you confirm that:

• the information you provide is accurate and complete
• you have authority to act on behalf of yourself or your business
• your use of our services will not violate any applicable law or regulation

4. Scope of Services

All services provided by Digitalboxes are subject to availability, project acceptance, and mutual agreement.

Any service purchased from us may be governed by:

• these Terms of Use
• a separate proposal or quotation
• a service agreement
• a project scope document
• an invoice or package description
• written communication confirming deliverables

Where there is any conflict, the signed agreement or accepted proposal will usually take priority over these general Terms of Use.

5. No Guaranteed Results

We provide professional digital marketing services based on strategy, experience, tools, market trends, and best practices. However, we do not guarantee specific outcomes unless expressly agreed in writing.

This includes, without limitation:

• first-page Google rankings
• a fixed number of leads or sales
• specific revenue growth
• social media virality
• ad approval by third-party platforms
• uninterrupted platform performance
• exact timelines for results

Marketing results depend on many external factors, including competition, algorithm changes, budget, customer behaviour, technical issues, platform policies, and market conditions.

6. Client Responsibilities

To allow us to perform services effectively, you agree to:

• provide accurate and complete business information
• provide required access to websites, domains, ad accounts, analytics tools, social media accounts, and other platforms where needed
• respond to requests, approvals, or revisions in a timely manner
• ensure that all materials, claims, and content you provide are lawful, accurate, and not misleading
• obtain any necessary rights, licences, permissions, or consents for materials you ask us to use

Delays caused by missing information, slow approvals, restricted access, or incomplete client communication may affect timelines, performance, and delivery.

7. Website Use

You agree to use our website only for lawful purposes. You must not:

• use the website in any way that breaches applicable law
• attempt to gain unauthorised access to systems, servers, or data
• copy, scrape, reproduce, or exploit website content without permission
• upload malicious code, viruses, or harmful material
• interfere with website performance or security
• use the website for fraudulent, deceptive, abusive, or harmful activity

We reserve the right to restrict or terminate access to our website if we believe misuse has occurred.

8. Quotes, Proposals, and Project Acceptance

Any quote, estimate, or proposal issued by us is subject to change unless explicitly stated otherwise.

A project is generally considered accepted when one or more of the following happens:

• you sign a proposal or agreement
• you approve work by email or in writing
• you make payment for the service
• you instruct us to begin work

Once work has started, you may be subject to payment obligations even if you later choose to pause or cancel the project.

9. Fees and Payment

All fees for our services are payable as stated in the relevant proposal, invoice, package, or written agreement.

Unless otherwise agreed:

• payments must be made on time and in full
• deposits and advance payments may be required before work begins
• recurring services may be billed monthly, quarterly, or as otherwise agreed
• late payments may result in service delays, suspension, or additional charges where legally permitted

You are responsible for any applicable taxes, bank charges, transfer fees, or currency conversion fees unless otherwise stated.

10. Refunds and Cancellations

Due to the nature of digital marketing, consulting, custom strategy, creative work, and digital services, payments are generally non-refundable once work has commenced.

Refunds, if any, will be at our sole discretion unless otherwise required by law or expressly stated in a written agreement.

If you cancel an ongoing service:

• work completed up to the cancellation date remains payable
• retainers, strategy fees, setup fees, and custom work may not be refundable
• prepaid recurring services may be governed by the cancellation terms in your agreement

We reserve the right to cancel or refuse service where necessary, including in cases of abuse, non-payment, unlawful conduct, or repeated project disruption.

11. Revisions and Approvals

Where a service includes revisions, they will be provided according to the package, proposal, or scope agreed.

Revisions do not include:

• complete redesigns outside the approved direction
• new requests beyond scope
• repeated changes caused by internal client indecision
• additional deliverables not originally included

Once you approve deliverables, milestones, content, designs, campaigns, or strategies, any future changes may be treated as additional work and billed separately.

12. Third-Party Platforms and Tools

Our services may involve the use of third-party platforms, software, plugins, hosting providers, ad networks, analytics tools, payment processors, or AI tools, including but not limited to Google, Meta, LinkedIn, YouTube, WordPress, Shopify, Mailchimp, OpenAI, and similar services.

We are not responsible for:

• outages or failures of third-party services
• account bans, suspensions, or policy enforcement by external platforms
• changes in platform algorithms, features, pricing, or rules
• data loss or restrictions caused by third-party tools
• third-party service interruptions beyond our control

Your use of third-party tools may also be subject to their own terms and privacy policies.

13. Intellectual Property

Unless otherwise agreed in writing, all content on our website, including text, branding, graphics, logos, layouts, designs, documents, and original materials, is owned by or licensed to Digitalboxes and is protected by applicable intellectual property laws.

For client work:

• pre-existing Digitalboxes materials, frameworks, templates, processes, and internal systems remain our property
• final deliverables may be licensed or assigned to the client only as agreed in writing and only after full payment is received
• we may retain the right to display completed work in our portfolio unless otherwise agreed in writing

You may not copy, reproduce, modify, distribute, or commercially exploit our materials without prior written consent.

14. Client Content and Rights

You retain ownership of the content, trademarks, logos, files, data, and materials you provide to us. However, by providing such materials, you grant us the right to use them as reasonably necessary to perform the services.

You confirm that any materials you provide:

• belong to you or are properly licensed
• do not infringe intellectual property rights
• are not defamatory, unlawful, or misleading
• do not violate privacy, advertising, or consumer protection laws

You agree to indemnify us for any claim arising from materials or instructions supplied by you.

15. Confidentiality

We will take reasonable steps to keep confidential information shared by you secure and not disclose it to unauthorised parties, except where disclosure is required:

• to perform the services
• by law or court order
• to professional advisers or contractors under confidentiality obligations
• with your consent

You also agree not to disclose our confidential business methods, pricing structures, proposals, internal documents, or proprietary processes without permission.

16. Data Protection and Privacy

Your use of our website and services may involve the collection and processing of personal data. Our handling of personal data is governed by our Privacy Policy.

You are responsible for ensuring that any personal data you provide to us, or instruct us to process on your behalf, has been collected and shared lawfully.

Where applicable, you are responsible for obtaining user consent for cookies, tracking tools, email marketing, remarketing, or other data-driven marketing activities.

17. Marketing Compliance

You acknowledge that you are solely responsible for the legality of your business, products, claims, promotions, and advertising materials.

We do not accept responsibility for:

• false or unsubstantiated claims in your campaigns
• unlawful products or services
• non-compliance with sector-specific regulations
• penalties caused by misleading client-supplied information

You must ensure that your business complies with relevant advertising, data protection, consumer protection, email marketing, and platform-specific rules.

18. Limitation of Liability

To the maximum extent permitted by law, Digitalboxes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of business opportunity, reputational damage, or business interruption.

Our total liability for any claim arising out of or related to our website or services shall not exceed the total amount paid by you to us for the specific service giving rise to the claim during the [three/six/twelve]-month period preceding the event.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Indemnity

You agree to indemnify and hold harmless Digitalboxes, its owners, team members, contractors, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

• your breach of these Terms
• your misuse of our services or website
• your violation of any law or third-party rights
• your content, claims, instructions, or materials
• disputes between you and your customers, users, or third parties

20. Service Suspension or Termination

We reserve the right to suspend, restrict, or terminate access to our website or services at any time, with or without notice, where reasonably necessary, including for:

• non-payment
• abusive or threatening behaviour
• unlawful or unethical activity
• repeated scope abuse
• refusal to cooperate
• reputational or operational risk

Termination does not remove your obligation to pay for services already performed.

21. Force Majeure

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, platform failures, government restrictions, labour disputes, illness, or acts of war.

22. Testimonials, Case Studies, and Portfolio Use

Unless otherwise agreed in writing, you grant us the right to refer to your business name, logo, non-confidential project details, and general results for portfolio, marketing, testimonial, and case study purposes.

If you require a non-disclosure arrangement or do not want your project publicly referenced, this must be agreed in writing before or during the project.

23. Links to Other Websites

Our website may contain links to third-party websites or tools for convenience or reference. We do not control or endorse such websites and are not responsible for their content, terms, or privacy practices.

24. Changes to These Terms

We may update these Terms of Use from time to time. Updated versions will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

25. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of [Insert Country / State / Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive or non-exclusive jurisdiction of the courts of [Insert Jurisdiction], unless otherwise required by applicable law.

26. Contact Information

If you have any questions about these Terms of Use, you may contact us at:

Digitalboxes
Website: https://digitalboxes.net
Email: [email protected]