Privacy Policy

Effective Date: 01/01/2025

Business Name: Digitalboxes

1. Introduction

Digitalboxes respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, use our services, submit a form, or otherwise interact with us.

By using our website or services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

2. Who We Are

Digitalboxes is a digital marketing and business support service provider. Depending on the nature of your interaction with us, we may act as a data controller or, in some cases, a data processor acting on behalf of clients.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided at the end of this page.

3. Personal Data We May Collect

We may collect, use, store, and process different types of personal data, including:

Identity Data: such as your name, company name, job title, or username
Contact Data: such as your email address, phone number, billing address, or business address
Technical Data: such as your IP address, browser type, time zone, operating system, device information, and website usage data
Usage Data: such as how you use our website, pages visited, clicks, session behaviour, and interaction history
Marketing and Communications Data: such as your communication preferences, enquiry history, and responses to marketing content
Transaction Data: such as payment-related records, invoices, service history, and order details
Client Project Data: such as materials, credentials, account access, assets, and project information you provide in connection with our services

4. How We Collect Your Data

We may collect personal data through:

contact forms on our website
newsletter sign-up forms
direct email, phone, WhatsApp, or social media communication
service enquiries, consultations, and onboarding forms
cookies and similar tracking technologies
analytics and advertising platforms
client agreements, invoices, and business communications
third-party integrations or tools used in connection with our website or services

5. How We Use Your Personal Data

We may use your personal data for the following purposes:

to respond to enquiries and provide customer support
to provide, manage, and improve our services
to onboard clients and manage project delivery
to send service-related communications
to process payments and maintain billing records
to improve website performance, usability, and security
to monitor traffic, engagement, and website behaviour
to send marketing communications where permitted by law or where you have consented
to comply with legal, tax, regulatory, or contractual obligations
to protect our business, systems, rights, and legitimate interests

6. Lawful Bases for Processing

Where applicable, we process personal data on one or more of the following legal bases:

Consent: where you have clearly agreed to specific processing, such as receiving certain marketing communications or accepting non-essential cookies
Contract: where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
Legal Obligation: where processing is necessary for compliance with legal or regulatory requirements
Legitimate Interests: where processing is reasonably necessary for our business interests, provided those interests do not override your rights and freedoms

7. Marketing Communications

We may send you marketing emails, updates, offers, newsletters, or promotional content where you have requested them, consented to them, or where otherwise permitted by applicable law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to support functionality, analyse traffic, improve user experience, and measure marketing performance.

These technologies may include tools from providers such as Google, Meta, LinkedIn, or similar services, depending on the tools active on our website.

For more information, please review our Cookie Policy.

9. Sharing Your Personal Data

We may share your personal data with trusted third parties where reasonably necessary for business operations, service delivery, legal compliance, or website functionality. These may include:

website hosting providers
analytics and advertising platforms
CRM, automation, and email marketing tools
payment processors and accounting providers
developers, contractors, consultants, or support providers
cloud storage, security, or software service providers
legal, regulatory, or tax advisers where necessary

We do not sell your personal data to third parties.

10. International Data Transfers

Some of the service providers or tools we use may process or store personal data outside your country of residence. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, contractual, operational, or reporting requirements.

The retention period may vary depending on the nature of the information, the reason it was collected, and any legal obligations that apply.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on the laws that apply to you, you may have rights in relation to your personal data, including the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your personal data in certain circumstances
request restriction of processing in certain circumstances
object to certain processing activities
withdraw consent where processing is based on consent
request transfer of your data where applicable
lodge a complaint with a relevant supervisory authority

If you wish to exercise any of these rights, please contact us using the details provided below.

14. Third-Party Websites

Our website may contain links to third-party websites, services, plugins, or embedded content. We do not control those third-party websites and are not responsible for their privacy practices, content, or policies. We encourage you to review their privacy notices separately.

15. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children without appropriate legal basis or authorisation. If you believe a child has provided us with personal data, please contact us so we can review and, where appropriate, delete the information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or the technologies we use. Any updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after such changes are posted means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Digitalboxes
Website: https://digitalboxes.net
Email: [email protected]